Saturday, May 2, 2015

Don't Mess With This Mama. You Won't Win.

     I'm calmer now but still livid over a situation that happened earlier today.  If you want to offend and bear the wrath of an adoptive parent here's how.

     Nature Girl, Blondie, Mei Mei, Cade and Caroline all had a sleepover last night. We have been trying to get this on the calendar for a while and this weekend worked. (The Doc is away, traveling on business.) This morning as promised we all went to the new trampoline bounce place that just opened around the corner.  Another promise made good to these awesome kiddos who have been waiting a while for the perfect day to do this. They were so excited they were trembling in the car on the way over. I'm debating wether or not to use the facility name here ....right now I'm saying no, but may change my mind sooner or later. Anyway, here's what happened.....and how you just don't want to mess with this Mama Bear.

     We walk an almost empty facility but clearly staffed for the day. I walk up to the counter with all 5 kids. The young (key word....infantile) girl behind the counter smiled and greeted us. I told her we were here to bounce for our first time at this facility. (We had been to a competitor site several times before.) Instead of directing me to fill out wavers, or even giving me directions on how their facility works......she looks at me.... then at the kids and says in a loud, clear manner, "Are they all yours? Are they all adopted??? Because if they are I need proof that they are really yours. Did you bring their papers?" (Oh dumb, dumb girl. You are so totally stupid.)

     I was stunned......which quickly escalated to mad....madder....and maddest. In my best sweet teacher voice I asked the kids to go look around for a moment and then let idiot-girl-behind-the-counter-have it. "Why would you even ask me that and IN FRONT of them?" I asked, clearly taking her off guard and this Mama was clearly ready to do battle.

     "Because they all look different and we have to know for our waivers. Do you have their papers? Do you have proof that they are yours?" she replied like this was common, everyday conversation.....instead of some dumb blunder she was clearly committing.

     "They are not dogs," I said. I am their parent. Do you have a sign posted or does it say on your website to bring PROOF of PARENTHOOD?? These are my children and grandkids. They have names, faces and heartbeats.....and more importantly....THEY CAN HEAR YOU. They speak English."

     "No, Ma'm. But the parent/legal guardian has to sign the waiver." (She was so stupid.....she had no idea how offensive she was being.)

     "Uhm, I was prepared and going to do that anyway I said.  I have ID (handed her said item.) We are familiar with bounce venues and requirements but not with the socially unacceptable offensive way this was handled today in hearing range of my kids. Can I see a manager please?......RIGHT NOW!" She looked completely surprised that I would even ask that.

      I went on to ask the 20 something manager (whom I spoke to in private.....) it policy here to ask every single family who look different from each other if they are indeed a family? Or to single out the one(s) who looks different and in front of them make them so UNCOMFORTABLE  by asking FOR THEIR ADOPTION PAPERS (that are kept under lock and key) that they are squirming because they ALREADY feel like they don't fit in in some sort of fashion? Could you have made our visit any more distasteful? And I'm pretty sure that what you are asking for isn't even legal. Don't push me kid-manager. You will not win.

    She went on and on (blah, blah, blah....about how they have liabilities and people try and get around those....blah, blah, blah. I made it clear that they need to change their policy on how they handle adoption and questioning the parents for proof for their waivers. Oh. my. word. Girl you have a lot to learn.....and I let her know it.

     Then I went after the owner. Yes, I found her......was very 'nice' yet firm and let her know that what happened in her front area was atrocious and she needs to upgrade her training of employees.  She was nice, polite and ABSOLUTELY CLUELESS. She told me she loves all people of all races (insert hand flourish) and she has friends that have adopted.........(my jaw is hanging open at this point because you just can't train untrainable human beings.) This owner was more interested in the birthday parties she had going on than fixing the issue right in front of her. Oy vey.

     All that to say.....(and there was plenty more said) we got our day there for free. The kids jumped and had a great time. They were sheltered from most of the ruckus.....and seemed mostly nonchalant about the issue at hand. I on the other hand am writing corporate a nice wordy letter asking them if they have green cards and proof of their citizenship they can show me before I enter their establishment again. How would you have handled this? Cause.....I am not going to forget this one for a while.



No comments:

Post a Comment